We live and breathe franchising. Our support staff have worked extensively in a variety of franchises who understand the daily challenges faced by franchisors and franchisees. Our team works constantly to communicate best practices in BPro to make sure that our customers are getting the most out of their custom franchise software solution. We believe this is the key to providing excellent customer support.
Our goal is to eliminate the gap between a customer having a problem and them getting it fixed. We aim to make this process as painless as possible by offering online chat as well as 1 on 1 training sessions via screen share.
With our online chat function, simplicity is our middle name. No longer are there dozens of hoops for customers to leap through to fix their issues. Everything you will ever need is right at their fingertips.
We also offer a comprehensive learning center that includes; articles, training videos and FAQ’s to help our customers who are self-starters access training at any time.
We offer a number of different solutions for customer support including; online chat, phone support as well as 1 on 1 training sessions with a franchise support professional. Our customers are not just sitting at home or at the office all day. They’re having running their businesses from all over the world while they’re out living life. They want a solution immediately, not when they finally go home. Our online chat function and learning center provide our customers with the ability to troubleshoot any issues they may have from anywhere at anytime..